About Shiloh healthcare

ABOUT US

Shiloh Healthcare Services is based in Derby East Midlands. We provide our services across Midlands. Shiloh Healthcare Services aims to provide a unique, flexible and varied range of services including supported living, home care, short break services, packages for people with self-directed support, community-based day activities outreach services, and assistance with daily living activities.

The increasing demand for more personalised support services that are purchased using a Personal Budget, on top of the unprecedented population growth means that we need more services that are local, flexible and better tailored to the diverse and changing needs of the Midlands communities. We have to respond by providing high quality social care more efficiently, whilst ensuring we achieve the best outcomes.

Palliative Care

Palliative care is specialised care for people with serious or terminal illnesses. The support focuses on providing relief from the

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Supported Living

Our supported living and domiciliary care programme help people all over the country from all walks of life to live more independent and

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Personal Care

Personal care is a broad term used to refer a support service between a Service User and Support Assistant..

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Personal Care

Personal care is a broad term used to refer a support service between a Service User and Support Assistant..

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LIVE IN CARE

Live-in care gives you control over your care, bringing you one-to-one support with consistent continuity. It enables you or your loved one

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Our vision

Shiloh’s vision is to provide a safe and homely environment that promotes empowerment, independence and choice, whilst recognising that all service users have potential to control the services they receive. We strive to provide friendly, affordable and quality care in an environment where all our service users can live their life to the fullness. This encompasses the underlying principle of service delivery by a highly skilled and dedicated staff team

Our Misson

We have sound principles for the way we run our service. Core to these is our belief that the rights of service users are paramount and always strive to maintain or where possible improve our clients’ independence, their wishes and aspirations. We pride ourselves on ensuring that every person who seeks our help has an individually designed, tailor-made, flexible and high-quality care package to meet their own unique needs and requirements. Therefore, our mission is to provide a safe and homely environment that promotes empowerment, independence and choice, whilst recognising that all service users have potential to control the services they receive. This encompasses the underlying principle of service delivery by a highly skilled and dedicated staff team.

Objectives

At Shiloh Healthcare Services, Person Centred care forms the core of the service we provide. We aim to equip our clients with the knowledge, skills and ability, to take as much fuller control of their lives as possible; thereby enabling them to feel more fulfilled and valued in life through the range of opportunities offered to them. Our service aims to meet the following service objectives

To provide a community-based house which offers as full and active life as is possible in a supportive environment

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To encourage full participation by service users in the running of their home, sharing responsibilities and decisions

To give service users opportunities to gain new experiences, interests and goals.

To recognise the individual abilities, preferences and needs of each service user.

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To work in close liaison with a full network of services which contribute to the effective provision of care for each individual Service User.

To involve the service user in every aspect of their support by careful monitoring and participation in regular reviews

To prepare and to service users support and health plans

To encourage and assist service users to maintain contact with family, friends and invite their visitors to homes.

To promote social inclusion in the wider community.

Quality Assurance

At Shiloh Healthcare Services we are committed to providing a high-quality service. Our caregivers are screened and trained to provide excellent services, so you can be assured that your loved ones will be receiving the best care in the industry. Led by highly qualified and committed professionals, we are totally committed to providing the best possible service at the best possible value. Our quality assurance delivers consistent levels of safety, continual monitoring and evidence-based improvements by:

Recording and managing incidents and complaints using our risk management system

Reviewing all incidents and complaints monthly at clinical governance committee reviews ensuring we act quickly, appropriately, and learn from any lessons identified

Having an open and transparent approach, and involving all relevant parties in the governance process

Welcoming feedback and encouraging commissioners and clients to voice any concerns

All our care packages are assigned a named Support Care, as well as a Case Manager, to oversee all clinical aspects of care. We apply a formal review process to each care package as follows:

Care Is Easier Than Ever!
Let us treat your loved ones like family.

Call us directly
+44 1332 74266

GET IN TOUCH

OUR CORE VALUES

CHOICE

Service users are given choices in all aspects of their lives as well as the services offered to them in terms of assessing need, timescales, decision making and implementation.

PRIVACY

Service Users should have privacy from unnecessary intrusion and the preservation of dignity and safeguarding of confidentiality.

INDEPENDENCE

Encouraging, enabling and empowering our tenants to lead as much of an independent lifestyle as possible and making sure that they are not exposed to unnecessary hazards.

DIGNITY

The right to dignity involves recognising the intrinsic value of people as individuals and the specific nature of each person's particular needs.

FULFILMENT

The environment, facilities and services offered enable and promote the service users’ ability and opportunity to fulfil all aspects of their life, goals and ambitions – both long-standing and new.

EQUALITY AND DIVERSITY

Our service abides by equal opportunities legislation and company policy, and does not discriminate irrespective of race, religions, gender, disability, sexual orientation, marital status or age in relation to staff and tenants / service users.

Befriending is our goal

How We Care

OUR EMPLOYEES

At Shiloh Healthcare all our Support Workers are thoroughly interviewed, trained, DBS checked and insured

FRIENDLY
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CARING
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HIGHLY TRAINED
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VETTED
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OUR SERVICES

MEET OUT team

T Dube

Registered Manager

  • Be responsible for promoting and safeguarding the welfare of those individuals they support
  • Develop and communicate strategic plans for Shiloh Healthcare Services Ltd
  • Oversee the implementation of Shiloh Healthcare Services Ltd policies and procedures
  • Evaluation of Shiloh Healthcare Services Ltd goals and quality objectives
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D Frosthagen

Healthcare Manager

  • Ensure Service User/ Clientss are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
  • Ensuring all recording systems and organisational documentation are of a high standard and kept up to date
  • To ensure all Shiloh Healthcare Services Ltd staff receive formal supervision and appraisals
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N Dube

Office Administrator

  • To provide administrative and financial services for Shiloh Healthcare Services Ltd in accordance with current best practice.
  • To supervise the administrative and financial services within Shiloh Healthcare Services Ltd in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from time-to-time
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