Shiloh Health Care Services

To provide a safe and homely environment that promotes empowerment, independence and choice, whilst recognizing that all service users have potential to control the services they receive.

We strive to provide friendly, affordable and quality care in an environment where all our service users can live their life to the fullness. This encompasses the underlying principle of service delivery by a highly skilled and dedicated staff team.

We have sound principles for the way we run our service. Core to these is our belief that the rights of service users are paramount and always strive to maintain or where possible improve our clients’ independence, their wishes and aspirations.

We pride ourselves on ensuring that every person who seeks our help has an individually designed, tailor-made, flexible and high-quality care package to meet their own unique needs and requirements. Therefore, our mission is to provide a safe and homely environment that promotes empowerment, independence and choice, whilst recognizing that all service users have potential to control the services they receive. This encompasses the underlying principle of service delivery by a highly skilled and dedicated staff team.

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Award Winning

Professional Staff

24/7 Support

Fair Prices

Equality & Diversity

Dignity

Privacy

Fulfillment

Independence

Choice

At Shiloh Healthcare Services, Person Centred care forms the core of the service we provide. We aim to equip our clients with the knowledge, skills and ability, to take as much fuller control of their lives as possible; thereby enabling them to feel more fulfilled and valued in life through the range of opportunities offered to them. Our service aims to meet the following service objectives

Community Based

To provide a community-based house which offers as full and active life as is possible in a supportive environment.

Full participation

To encourage full participation by service users in the running of their home, sharing responsibilities and decisions.

Interests and goals

To give service users opportunities to gain new experiences, interests and goals.

Effective provision of care

To work in close liaison with a full network of services which contribute to the effective provision of care for each individual Service User.

Service user oriented

To involve the service user in every aspect of their support by careful monitoring and participation in regular reviews

Maintain contact with family, friends

To encourage and assist service users to maintain contact with family, friends and invite their visitors to homes.

At Shiloh Healthcare Services we are committed to providing a high-quality service. Our caregivers are screened and trained to provide excellent services, so you can be assured that your loved ones will be receiving the best care in the industry. Led by highly qualified and committed professionals, we are totally committed to providing the best possible service at the best possible value. Our quality assurance delivers consistent levels of safety, continual monitoring and evidence-based improvements by:

Incidents and complaints tracking

Recording and managing incidents and complaints using our risk management system.

Monthly Review

Reviewing all incidents and complaints monthly at clinical governance committee reviews ensuring we act quickly, appropriately, and learn from any lessons identified