Shiloh healthcare Statement on COVID 19

Covid 19

Shiloh Healthcare is maintaining a fully up to date of events relating to the continued spread of Coronavirus (COVID-19) across the UK and Ireland.

Statement ON COVID 19

At Shiloh Healthcare we are routinely monitoring developments, re-evaluating our code of behaviour, and preparing proper responses as the situation evolves. We are committed to ensuring all steps are taken to safeguard the health and wellbeing of all our co-workers and service users.

Just as we have done previously in preparation for and during virus outbreaks, our company continues to work closely with Health Authorities, UKHCA/Scottish Care and Care Regulators together with our local authorities to protect our employees and clients and maintain service delivery. Shiloh Healthcare is keeping its business continuity plans under review in planning in case a possible escalation of the outbreak.

Our COVID-19 Advice

As the situation develops, we have introduced special measures to ensure we keep our clients and carers as safe and protected as possible. However, as with any other virus, the best way to prevent infection and spreading it is to avoid being exposed to it. You can help to prevent the spread of COVID-19 outbreak by doing the following:
face mask
covid 19 travel


For those who need to travel, please stay current with COVID-19 developments and travel advice found at the website. Exercise caution while traveling, practice the above prevention points.

Coronavirus Q&A

As the situation develops, we have introduced special measures to ensure we keep our clients and carers as safe and protected as possible. Recognising the benefits of social distancing and reducing multiple person to person contact, we have asked our carers to extend their availability and remain in their bookings where possible. This reduces the number of changeovers and travelling between bookings.

Our Care Managers continue to be on hand to our clients and carers whenever needed. In line with government recommendations to reduce unnecessary contact, face to face reviews and reassessments have temporarily been put on hold unless it is an emergency. Instead, they will be offering additional telephone contact to ensure continuity of care and the support offered remains of the highest standard.

Before new carers are introduced into a new package, they must all provide written confirmation of where they have travelled in the last 14 days. They must also confirm that they are free of COVID-19 symptoms (cough, fever) and disclose whether they have knowingly been in contact with anyone else who has presented with COVID-19 symptoms.

Looking after our carer’s wellbeing is crucial at this time, particularly for those extending their bookings for longer than expected. In response, we are providing additional support calls and sending regular communication out to all of our carers to ensure they are fully aware of the latest government guidelines including the importance of good hygiene.

We are also regularly reaching out to our clients and their families so they are aware of this guidance, any important updates and provide reassurance that as a business we are keeping a close eye on the situation as it develops.

Yes, both our induction and refresher training courses have been adapted to include extra sessions around COVID-19, infection control and personal hygiene. Our carers must complete the training programme to a high standard in order to successfully register with the company.

If any carer or client displays the symptoms (continuous cough or high temperature) they need to follow the latest government guidelines and self-isolate for 14 days. You will need to notify us immediately on +44 1332 248712.

We will be unable to replace any carer until we have sought advice from 111 – this will ensure we adhere to the safest guidelines for each individual circumstance and protect all involved.

Yes, more than ever we recognise the importance of home care in alleviating pressure on hospitals and family members. Live-in care ensures that individuals can continue to receive the care they need in the comfort of home

The government has recently imposed a lock-down with instructions for self-isolation and social distancing, and with careful placement of the right carefully vetted carer, care can continue in a controlled and comfortable environment where visitors in and out can be minimised.

With our dedicated matching service, we not only ensure carers have the right skills to care, but also share similar interests and outlook on life to the client they are placed with.  This can help reduce loneliness during times of self-isolation where external activities are limited.

If you require additional care and support during the coronavirus outbreak, rest assured we can help. Please do not hesistate to give our team a call on +44 1332 248712.or email

Use the following links for up to date information